We are Authorised UK distributors selling genuine products. Our products are covered by a full manufacturer's warranty where applicable. On all our other products we offer a "no quibble" refund if you are not 100% satisfied with your purchase and if the item is returned within 14 days back to us in its original condition unused/unmarked for us to refund you the cost of the item only and not P&P.
We are aware for products which are "HEAVY" in weight when returning using Royal mail service, would be expensive to you as a indivisual.
So we recommend you use the service link below for heavy products :
Download (Printable Returns Form): or
* TERMS AND CONIDITIONS APPLY:
- It is “IMPORTANT “ for you as a buyer to contact us first before returning any goods back to us. (Any goods returned back to us prior to being authorised will not be accepted or refunded)
- Returning item(s) must be sent via 2nd Class delivery if item is below value of £20 or 1st Class Recorded if item is greater that £20 in value.
- If the item(s) is not faulty, then you as a buyer are responsible for the return postage cost.
- Delivery costs will only be refunded if the returned item is a result of our own error.
- Refund for an item not faulty will be subject to only the cost of the item being refunded back into the buyers account.
- Please make sure we receive the non-faulty item(s) back undamaged and in its original condition and packaging in which it was supplied or else deduction will be made at point of refund for badly packaged/marked items.
- IMPORTANT: Please keep your postage receipt or proof of postage in case of non-delivery.
- Returns address: Accessories & More Ltd, Unit D, Valley Park, Olds Approach, Watford, Hertfordshire, WD18 9TL, United Kingdom.
Goods will be dispatched from our warehouse dependant on payment being cleared before 1pm Mon-Friday.
- PayPal: Deliveries will only go to the PayPal verified address (not alternative) due to security purposes*
- BACs: Deliveries will be go to any address within the Mainland UK.
Purchased and paid for items will only be dispatched to the person and address the Paypal account is registered to. Please do not ask us to dispatch items to any other address.
SIGNING FOR YOUR GOODS
If your goods are being sent Recorded Delivery, Special Delivery or Courier, please remember that someone will need to be home to sign for them. Please also ensure that you check the package before signing for it. If it has been damaged in the post then please sign for it as “received damaged” and contact us.
- Standard Courier (1 - 2 working days) Mainland UK - £2.00
- Express Courier (1 working day) Mainland UK - £4.00
- Northern Ireland Courier (3 - 5 working days) - £12.00
- Southern Ireland Courier (3 - 5 working days) - £12.00
- Scottish Highlands (2 - 3 working days) - £12.00
- Scilly Isles (2 - 3 working days) £12.00
- Isle of Wight ( 2 - 3 working days) £12.00
- Isle of Man (2 - 3 working days) £12.00